Vermeer contacts and how to reach them

Who can I contact to learn more about Vermeer productivity tools?
Call +1 888-837-6337 (888-VERMEER) and press option 8 for productivity tools support.

Who can I contact to get help or answers related to Vermeer equipment I own or lease?
Contact your local Vermeer dealer. Use this link to find your local dealer.

Can I order Vermeer equipment on this site?
Vermeer equipment may be obtained from your local Vermeer dealer. Use the dealer locator on this site to connect with your Vermeer dealer.

How can I reach my local Vermeer dealer?
Use the dealer locator on this site to connect with your Vermeer dealer.

Where are your corporate headquarters located, what is the time zone, and what is the phone number there?
Vermeer Corporation is headquartered in Pella, Iowa, USA in the Central time zone. The phone number for service-related questions is 888-837-6337 (888-VERMEER).

During what hours can Vermeer be reached by phone?
Vermeer can be reached by phone at 888-837-6337 (888-VERMEER) 7 a.m.-5 p.m. Central Standard Time.

What is the email address for contacting Vermeer productivity tools support?
Email [email protected].

Payment terms, options, receipts

What kind of payment options are available for purchases made on this site?
This site accepts payment by VISA, MasterCard, American Express or Discover, subject to proper authorization.

Who is responsible for authorizing credit through a dealer line of credit?
If you choose the local dealer line of credit option, that credit authorization is subject to the approval of your local Vermeer dealer.

Is layaway available for purchases made on this site?
No. Purchases from this site require payment in full.

What does “USD” stand for on this site?
Prices stated on this website are listed in U.S. dollars, and “USD” is used to denote pricing in U.S. dollars. For example, $2,000 USD.

When making a purchase from this site, does Vermeer Corporation keep my credit card on file?
No, for your security, each time you make a purchase from this site, you will be asked to provide your credit card information.

When will my credit card be charged?
Software purchases or renewals will be charged to your credit card when your order is submitted, as you complete the checkout process.

Will I be charged tax on my order? How does that work?
Depending on the order, sales or other U.S. applicable taxes may be calculated and charged.

If you choose a credit card for payment on this site, applicable U.S. tax charges are indicated in your shopping cart, once your billing and/or shipping address has been entered during checkout.

If you live outside the United States you are responsible for calculating and remitting any applicable taxes.

When you choose the dealer line of credit option for payment, the shopping cart reflects product price, absent any applicable taxes. Under this payment method, your final invoice is issued directly to you by your local Vermeer dealer. Your Vermeer dealer is responsible for calculating, collecting and remitting applicable sales taxes or other taxes. Therefore, your local Vermeer dealer will invoice you directly for the total final amount due, including applicable taxes.

Are software purchases from this site refundable?
No. Software purchases are final and are not returnable or refundable. If you have questions about Vermeer software products, please email at app[email protected].

Why am I charged taxes on my order?
To comply with regulations for products paid for on this site using a credit card, U.S. taxes are charged on orders as appropriate and required.

My order is bigger than my credit card limit. What do I do?
Contact your local Vermeer dealer to inquire about possible local line of credit payment options. To locate your local Vermeer dealer, click here.

Can I use more than one credit card for a single purchase?
This site is designed to accept a single credit card for a respective purchase transaction.

Why is my credit card being rejected?
Among the many possible reasons for a credit card not being accepted:
- Your card has expired.
- You have reached or exceeded your credit limit on the card.
- You have exceeded the card’s daily charge limit.
- A computer at either end of the transaction is having technical problems.

What can I do if my local Vermeer dealer declines my line of credit request?
Consult with your local Vermeer dealer to inquire about the possibility of paying for your purchase directly with your dealer, or revisit the website and use a credit card for your purchase.

Should I use spaces or dashes when I enter my credit card number into the site?
No. Enter your credit card number without any spaces or special characters. Please enter it as a continuous string of numbers.

How safe is my information and my credit card?
Your credit card information is not retained on this site, and is processed through a separate payment processing system for your security. For more information on this site’s terms and conditions, click here.

I’m concerned about privacy issues. What is Vermeer doing to keep my data safe?
Vermeer takes customer privacy very seriously. We take necessary steps to use secure, encrypted networks to remotely transmit data.

The site refers to Authorize.net as a credit card payment option. What is Authorize.net?
Authorize.net is the software system used by this site to process payments from Visa, MasterCard, Discover or American Express credit cards.

How to place an order

How do I select items to purchase and/or renew?
As you browse this site, click on the "add to shopping cart" button associated with items you wish to purchase and/or renew.

Can this site be used for purchasing productivity tools software for the first time and/or renewing software?
Yes, this site is designed to be used in making new purchases, as well as software renewals.

Can I place an order by fax?
No, orders need to made directly on this site. Go to your shopping cart in the upper right hand corner.

Can I place an order by phone?
No, orders need to be made directly on this site. Go to your shopping cart in the upper right hand corner.

Does the billing address I list on the site have to match the address on file with my credit card?
Yes. For credit card verification, enter your billing address exactly as it appears on your credit card statement.

Once I’ve placed items in my shopping cart, can I change the quantity, or cancel the order?
If you wish to change the specific items or quantity of items purchased, or to cancel an order, follow the prompts in the shopping cart to update the quantity, or to “remove” an item before you complete your purchase. Once an order is placed, it cannot be cancelled.

How do I know what is in my shopping cart?
When browsing through this site, simply look to the upper right side of the screen, and view “My cart” to see which items you have in your shopping cart. Click on the cart to view specific items in your cart, and/or to update quantities.

How to use purchase orders, local Vermeer dealer line of credit option

Can I pay with a purchase order?
Yes, with an approved line of credit. Contact your local Vermeer dealer to learn more about the dealer line of credit option. Click to connect with your local Vermeer dealer.

How can I use a purchase order to make a purchase from this website?
Contact your local Vermeer dealer to inquire about purchase order processes. Click here to connect with your local Vermeer dealer.

Can I use a line of credit from my Vermeer dealer to make a purchase from this site?
If you wish to request a local line of credit through your Vermeer dealer, choose the “dealer line of credit option” in your shopping cart. Line of credit authorization is at the discretion of your local Vermeer dealer. When you choose the dealer line of credit option, your dealer is responsible for notifying you directly if your line of credit request is approved or disapproved. Check with your local Vermeer dealer to ask about what local line of credit options may be available to you. To locate your local Vermeer dealer, click here.

I’ve got a question about the dealer credit option. Who do I contact?
Contact your local Vermeer dealer and indicate you have a question about the dealer credit and/or purchase order option. To locate your local Vermeer dealer, click on this link.

About VIN

What is a VIN/PIN?
A VIN stands for vehicle identification number (VIN) or is also known as a product identification number (PIN). It is the identifying code for a specific on-road vehicle or off-road machine. The VINPIN serves as the machine’s fingerprint, identifying it individually. VIN/PINs are unique to a specific machine.

How many digits are in a VIN/PIN?
A VIN/PIN for a Vermeer branded product is composed of 17 characters (alpha numeric, consisting of digits and capital letters) that act as a unique identifier for one machine. A VIN/PIN code includes indicators of the machine’s model, features, and manufacturer. The VIN/PIN is used to track equipment ownership, product field campaigns, warranty claims and more.

Why is a VIN/PIN required for purchase of some products on this website?
Providing a VIN/PIN associates a respective Vermeer machine with applicable machine-specific software, to help check for machine compatibility.

Why is a VIN/PIN required for the purchase of some Vermeer software products, and not for others?
Some Vermeer productivity tools software is machine-based, and specifically designed to work with respective Vermeer machines. Therefore, for those machine-related software products, a VIN/PIN is required as part of the purchase process to help check machine compatibility. Other Vermeer productivity tools software is only job or project-based, rather than machine-based. Therefore, VIN/PINs are not required as part of the purchase process for software that is not machine-specific.

Where is the VIN/PIN located on a Vermeer machine?
The specific location of the VIN/PIN can vary by Vermeer machine model, but generally can be found:

on an embossed metal black/silver plate affixed on the machine’s frame usually on the right side towards the front of the machine or near the operator’s station;
engraved/stamped into the frame usually on the right side towards the front;
on a machine identification decal
Here are examples of what a VIN/PIN plate and machine identification decal on a Vermeer machine looks like. The data on the plate will vary depending on the type of machine but the Model and VIN will always be included.

Have questions on where to locate the VIN/PIN on your machine? Call or email Vermeer at 800-829-0051 (7 a.m.–5 p.m. Central Standard Time) or email: [email protected]. We would be happy to assist you.

Is a VIN/PIN only included on Vermeer equipment?
Manufacturers of on-road vehicles are required to identify each vehicle with a 17-digit VIN. Many manufacturers of off-road machines also follow a similar 17-digit PIN unique identifier system. Equipment manufactured by Vermeer Corporation since the mid-1980s has included a unique VIN/PIN.
For the purposes of this site, the Vermeer Manufacturing assigned VIN/PIN for a machine will be required for machine-specific software purchases or renewals.

Does all Vermeer equipment have a VIN?
Equipment manufactured by Vermeer Corporation since the mid-1980s has included a unique VIN/PIN.

My Vermeer machine has more than one VIN/PIN; which one do I use?
Some Vermeer machines include attachments, such as a backhoe, rockwheel, trencher. For these machines, both the power-unit (tractor) and the attachment (digging tool or function) will each have a VIN/PIN. In order to purchase the machine-specific software, the VIN/PIN of the power-unit (tractor) will be required.
For the purpose of entering VIN/PIN information into this website, enter the main equipment unit VIN located on the main power-unit.

What do I do if I don’t know or can’t find my Vermeer equipment VIN?
Your Vermeer machine VIN/PIN can be found on an embossed/stamped metal plate on your machine. If you do not have a product manual, or your VIN is missing, please contact your local Vermeer dealer or the Vermeer Customer Data team’s toll-free number at 1-800-829-0051 (7 a.m.–5 p.m. Central Standard Time) or email: [email protected] for assistance in locating your Vermeer machine VIN/PIN.

Can I leave my VIN/PIN blank when making a purchase from this website?
For machine-related software purchases from this website, the Vermeer VIN/PIN for your machine is required to provide the correct software and complete your purchase. For software not related to specific machine, a VIN/PIN is not required.

Understanding this site, software download performance

What browser or browsers are recommended for best performance of this site?
This site has been designed and tested to work with a variety of browsers including Internet Explorer, Google Chrome and Safari and for use on most mobile devices.

My software download was interrupted. What do I do?
Email [email protected] for assistance.

What are the system requirements for the software sold on this site?
Please refer to product specifications for requirements for products. Those specifications are listed on the product pages on this site.

How to use site checkout process

How do I proceed through the checkout process on this site?
Once you have finished adding items to your shopping cart, simply click the “checkout” button in the shopping cart, and follow the steps to complete the checkout process.

Do I have to log in to this site to check out and make a purchase?
You may checkout as a guest when using this site.

Understanding your order

When do I receive an order confirmation?
When you choose a credit card to pay for purchases or renewals from this site, you will receive an electronic confirmation of your order, after your order is placed.

If you choose and are approved for a dealer line of credit as a method of payment, your local Vermeer dealer will invoice you directly for your purchase and applicable taxes. In addition when you choose the dealer line of credit as a payment option, you will also receive a separate notification from the website, confirming your order was received.

How do I know that Vermeer has received my order?
Our ordering system will automatically send you an email confirming that your order was successfully submitted.

Please verify that the email address you provided us is correct.
Upon processing orders placed with a credit card for payment, we will email you to confirm your order, with applicable taxes. Customers who choose and are approved by Vermeer dealers for a local line of credit option, will be invoiced for software purchases or renewals, directly by their local Vermeer dealer. Whether you choose to pay by credit card, or with a local line of credit, you will receive an email confirming your order.

Why didn’t I receive an email confirmation for my order? What do I do?
When you make a purchase or renewal from this site, you will receive an electronic confirmation of your order after your order is placed. If you did not receive an email confirmation, check your email spam folder. After doing that, if you still have not received a confirmation message, please fill out the contact us form here.
If you choose and are approved for payment by a local dealer line of credit, your local Vermeer dealer will invoice you directly for your order and applicable taxes.

How do I cancel an order or exchange an item?
Software purchases are non-transferrable, and non-refundable. Once an order is placed, it cannot be cancelled.

Where is the rest of my order?
We make every effort to fulfill your order and provide access to the products/services you purchased as quickly as possible. However, if products/services are supplied by various sources, they may be fulfilled separately. If you have questions about productivity tools, email a [email protected].

If you choose the local dealer line of credit option for payment, allow at least two business days to receive notification from your local dealer whether your line of credit is approved or disapproved, before your order can be processed.

How to complete software downloads

How do I download my software?
An order fulfillment email with specific instructions for the product purchased will be sent to you when order processing is completed.

Can I get this software on a CD or a jump drive, rather than downloading it from this site?
No. Web-based software will be accessed directly on the Web, while software delivered to your computer, device or equipment must be downloaded.

Do I need to leave my computer turned on the whole time I’m downloading software?
Yes.

Do I need an Internet connection to download software?
Yes.

How long does it take to download software purchased from this site?
Once your order is authorized and approved for purchase, for products requiring download, the amount of time to download will depend on products purchased, the speed of your internet connection and device capability.

I got a message that there is a delay before my order will be fulfilled. Is there any way to access it instantly after purchase?
As part of the purchase process, payment must be received, authorized, and processed before software becomes available for download or use. To access software, follow the instructions in the email you received after making your purchase.

I lost my email about how to download or access my software. Who do I contact?
Email a [email protected].

Software purchases, renewals

How will I know it’s time to renew my software subscription?
Annual software licenses may be purchased and renewed on this site. You will be contacted by email with instructions on how to renew annual software licenses. For questions about software subscription renewals, email [email protected]

How do I renew my software?
To renew software subscriptions, navigate to the product page for that software, and add it to your shopping cart.

For products that list an annual license fee, is there a perpetual license fee option?
To inquire about licensing options, contact [email protected].

Site languages, contact preferences

Is this site available in any other language than English?
At this time, this site is available in English.

How do we get removed from your mailing list?
Email [email protected] (and put the word “Unsubscribe” in your subject line) or call 800-829-0051 and ask to be removed from future mailings, other than safety campaign mailings.

We do not want to receive phone calls. How do we get our number added to your ‘do not call list?’
Email [email protected] or call 800-829-0051 asking to be removed from the call list.

How to obtain more information

How can I learn more about new products from Vermeer that may be available on this site in the future?
Sign up for our emails here and visit www.store.vermeer.com often for updates.

How can I learn more about Vermeer and what other products and services it offers?

Contact your local Vermeer dealer, and visit www.vermeer.com.

What if I have questions about the products featured on this site?
Contact your local Vermeer dealer, or email appsupport @vermeer.com for assistance.

Vermeer productivity tools

About Vermeer BoreAssist

What happens if I sell my horizontal directional drill with the DCI Aurora display and BoreAssist license? How do I access BoreAssist in the future?
If you sell an HDD drill with the DCI Aurora display, you can visit VermeerStore.com to purchase a new BoreAssist license for your new Aurora display.

Why is my Aurora unit’s serial number required for the purchase of BoreAssist?
BoreAssist is downloaded to your DCI DigiTrak^® Aurora^®. The serial number is needed to help ensure that BoreAssist is made available on the correct Aurora display.

How do I find my DCI DigiTrak^® Aurora^® unit’s serial number?
The serial number is listed under the system information screen. Tap Main Menu (blue icon with white stripes) and then Information (blue icon with an i) to view system information.

About Vermeer Projects and +Mapping or +Boreplan options

How many licenses should I buy for my company or crew?
The number of licenses you purchase for Vermeer Projects depends on many factors, like the size of your organization and the number of crews you operate. Please contact your local Vermeer dealer for help with optimizing a solution for your business.

How many users are there for each license?
Each license gets a single account (username and password). One user can currently access the account on up to two devices at the same time.

What happens if I forget to sign out of a device?
Accounts are automatically freed after four hours of inactivity, per device. After that time, the license will be “freed up” and be made available again to sign in.

How many users can access Vermeer Projects at the same time?
Multiple users can access Vermeer Projects at the same time. Each login (or license) can access Vermeer Projects at the same time, if needed, to collaborate within Projects or even within a single file.

What are the minimum system requirements for Vermeer Projects?
Vermeer Projects requires a computer, smartphone or an electronic tablet device to run Chrome or Firefox, as it is a web-based tool. For complete system requirements please click here.

What GPS hardware is compatible with Vermeer Projects+Mapping?
Projects+Mapping is compatible with the Trimble^® R1. For more information, or additional device information, please contact your local Vermeer dealer or email [email protected].

How secure is my data?
Vermeer Projects uses multiple data storage solutions for storing file and user data. Vermeer protects this data using industry best practices. Security is implemented using various standards like ISO 27001/02 as the foundational framework, and NIST 800-53 to identify the controls to be addressed, and the Cyber-Security Framework (Executive Order 13636). If you have additional security questions, please email [email protected].

What support is available?
Please contact your local Vermeer dealer for support or email [email protected]. This email is monitored from 7:30 a.m. to 4:30 p.m. Monday through Friday Central Standard Time (CST).
Current Vermeer Projects customers will also be invited to attend applicable webinars and online training as it available in the future.

I purchased Vermeer Projects and I am now interested in Projects+Mapping or Projects+Mapping+BorePlan. What upgrade options are available?
Please visit VermeerStore.com or email [email protected] to learn more.

How often is Vermeer Projects updated?
Projects is a web-based tool. New updates will be automatically applied to your account(s) so you can use the latest version. Projects will also alert you if a newer version is available, and the page needs to be refreshed.

How do I learn to use Vermeer Projects?
Your local Vermeer dealer can provide training at the time of purchase. For additional questions, email [email protected].

Is Vermeer Projects compatible with my drill?
Projects is an industry solution, and therefore, is not dependent on your drill rig. The web-based tool is compatible with all jobsites.

Where can I learn more about productivity tools?
Review product information on this site, contact your local Vermeer dealer, or email [email protected].

Glossary of terms

OEM
Original equipment manufacturer
Operator
A person installing, operating, adjusting, maintaining, cleaning, repairing, or moving a product.
Product attachment:
A partial assembly which cannot perform a specific application until it is incorporated into or assembled with other machinery.

The accuracy of the information collected is dependent on accurate data gathering, data input and proper use of the software. Vermeer Corporation does not guarantee or warrant the accuracy, reliability, or completeness of this information or its usefulness in achieving any purpose. You are responsible for using your own judgment when using this information and for following all applicable laws and industry best practices. Vermeer Corporation shall not be liable for any loss, damage or cost incurred by your reliance on this information.
Vermeer, the Vermeer logo, and BoreAid are trademarks of Vermeer Manufacturing Company in the U.S. and/or other countries. Visa is a trademark of Visa International. MasterCard is a trademark of MasterCard International Incorporated. Discover is a trademark of Discover Financial Services. American Express is a trademark of American Express Company. © 2016 Vermeer Corporation. All Rights Reserved.